If you don’t see PayPal during checkout.
Due to the nature of our buisness, we are forced to implement some workarounds in order to be able to accept PayPal.
The maximum order amount that is allowed when using our PayPal solution is dynamic.
This means that this amount automatically changes every 5-10 minutes. This is a security measure that is totally out of our control.
Here’s an example: Sometimes the maximum allowed amount is $800.00. Five minutes later it can be set to $300.00. If your order then is for $400.00 (when the limit is $300.00), you won’t see PayPal as an option during checkout.
You can do two things if this happens:
1. Wait for a while and try again. Hopefully the limit has been increased.
2. Place one or two smaller orders. If you place two orders, we’ll compensate you for the added shipping cost with extra pills.
We know that this is not the best solution but it’s the only way for us if we want to offer PayPal as a payment option.
No. We don’t require a prescription from you. We strongly advise that you consult your doctor before ordering any prescription products though.
If your’re living in the US, use usps.com once the package has left Asendia.
Once your package has left it’s country of origin and is in transit, there are no updates until it has reached the destination country.
This goes for all tracking numbers except those ending with “IN” which can’t be tracked at all once they have been put in the shipping container.
Please note that standard transit time is usually around 10-14 days.
Once the package has reached your country, the next step for it is to pass through the sorting facility and get scanned by your country’s postal service. This takes around 2-4 days.
If your package is inbound customs – there are no updates until it has been released by your country’s customs authorities.
Please note that the stated shipping time on this site is only an estimation and we can not be held responsible for delays in processing and shipping. We have no control over the postal system as well as customs and they both play a substantial role in how fast your packages are delivered.
Orders are usually delivered in 10-16 days but can sometimes take up to 28 days due to events beyond our control, such as customs and holidays.
We ship from several different shipping locations around the world. We always choose the best one for the customer’s shipping destination based on our long experience to make the parcel reach the customer as fast and secure as possible.
Here are some average delivery times.
| From | Avg.Delivery | Tracking | Dispatch time |
|---|---|---|---|
| India | 7-14 days | Yes | 1-3 days |
| Europe | 7-20 days | Yes | 1-3 days |
| Phillipines | 7-14 days | Yes | 1-4 days |
| USA Domestic | 3-14 days | Yes | 1-10 days |
| Europe to Europe | 3-7 days | Yes | 1-3 days |
- For the more popular products, we ship US to the US, from our shipping locations within the USA, shipments normally take 5 days
- Deliveries to Europe normally are made from Germany, France, and the Netherlands. If you live in Germany, your order will be automatically shipped from Germany; if you live in another EU country, your order will be shipped from the Netherlands; both will receive tracking within 1-3 business days.
Sometimes we ship orders in separate packages and you should have received an order update where we informed you that “product one” has been shipped with tracking number “xxxxxxxxxx”. Check your e-mail inbox or your account with us and you’ll see that there is an additional order update for “product two”.
Your order might already have been shipped even though your order status hasn’t been updated. We sometimes get shipping confirmation late from our shipping department and we only update your order status once we have received shipping confirmation.
The postal service will leave a slip at your delivery address and you can pick up your order at the local post office or arrange for a re-delivery. If you haven’t been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us! Do not return any medications, they will be lost and you will not receive a refund/reshipment.
Importation of prescription medication is legal in most countries provided the medication is for personal use and is not a controlled substance.
If you are in further doubt regarding the situation of importing prescription medications to your country, please check with your local customs office.
It depends on where you are and what you order. Your order will normally be shipped the next business day of receiving your payment but sometimes it can take longer for various reasons. As an approximate guide, 8 – 21 days will work for most countries including the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service and customs.
If your order hasn’t arrived after 28 days, please contact us and we will investigate and track the shipment.
Here are som examples:
| From | Avg.Delivery | Tracking | Dispatch time |
|---|---|---|---|
| India | 7-14 days | Yes | 1-3 days |
| Europe | 7-20 days | Yes | 1-3 days |
| Phillipines | 7-14 days | Yes | 1-4 days |
| USA Domestic | 3-14 days | Yes | 1-10 days |
| Europe to Europe | 3-7 days | Yes | 1-3 days |
Overnight delivery is unfortunately not possible. US Domestic orders however will arrive in a couple of days.
Yes we do.
Please get back to us through the contact us page.
Under no circumstances don’t make a chargeback against your credit card without first contacting us. We can always sort out any problems.
For safety reasons, we’re unable to accept phone orders.
A generic drug is a drug which is manufactured by a company that is not the innovator. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
Absolutely! No payment details are processed by us and are not kept on our server. All account information submitted to us is safely isolated from unauthorized internet access and not kept on our side in any way.
No we do not accept returns of prescription medications.
If you are looking for any specific products that are not listed on our site, please get in touch with us, and we’ll check with our global pharma network.
This can occur for a variety of reasons, depending on the country you are in and the country from which your product was delivered.
USA Domestic orders
‘Shipping label created’
This is when your item has been dropped off at the postal centre and not
been scanned before it has been forwarded to your local USPS facility.
This can happen for a number of reasons based on which country you are in and which country you had your product delivered from
USA Domestic orders
‘Shipping label created’
This is when your item has been dropped off at the postal centre and not been scanned before it has been forwarded to your local USPS facility.
Shipments from India
‘Item Bagged’ or ‘Item sent abroad’
In nearly all cases, India do not scan the item as it leaves the country due to COVID restrictions. It will then update once it has arrived at your local facility
Shipments from Singapore
‘A web error occurred’
This is from the Singapore post system not working properly and your item will be scanned and tracking updated once with your local facility. A
detailed explanation can be found here on 17track
We dispatch all orders in the given time frames, so even your tracking number is not working, don’t worry, your order is on its way to you
To track your order we suggest 17track.net and parcelsapp.com
On rare occasions, when receiving automated emails, such as an order confirmation from sales@pharmaoffshore.com, certain email servers may bounce (reject) or send emails to spam. This is more prevalent with gmail, hotmail, and yahoo email accounts. To avoid this, please add sales@pharmaoffshore.com to your email provider’s whitelist. This article details how to whitelist an email address with each of the major email providers: How to whitelist an email address
This takes only a moment and ensures that you receive your order confirmations and tracking numbers.
Along with confirmations and tracking numbers, your PharmaOffshore account contains information about your orders, their status, and tracking numbers.
If you have forgotten your password and do not receive the password reset email,
Please add pharmaoffshore@protonmail.com to your email whitelist.
Here is a brief article on how to whitelist an email:
If you still have problems after doing this, drop us an email at
pharmaoffshore@protonmail.com and we shall manually reset your password
Please contact: pharmaoffshore@protonmail.com
Please check your spam for replies just in case.
Please allow up to 24 hours for a reply, yet this may on rare occasions take a little longer based on the current volume of emails.
Please send a in-depth description of your query.
